Shipping policy

Last updated: September 20, 2026

Processing and delivery

Orders are typically processed and shipped within 3–5 business days, excluding weekends and U.S. holidays, unless the listing or checkout states a different dispatch window. Carrier transit time begins after dispatch and is separate from processing time.

If we cannot ship within the stated window, we will contact you with an updated estimate and the option to agree to the delay or cancel the unshipped items for a refund. We do not replace a required refund with store credit.

Destinations and shipping charges

We currently accept website orders for delivery within the United States, where a shipping service is available at checkout. Available delivery methods and charges are shown before payment. We do not currently offer international checkout; contact us before assuming we can arrange an exception.

All orders ship with tracking. Depending on the value or nature of an order, we may require signature confirmation or arrange additional shipping protection. Any charge payable by you must be shown or agreed before payment.

Address changes and cancellations

Check your delivery address before ordering. To request a correction or cancellation, email orders@thecardboardarchive.com with your order number as soon as possible. We cannot guarantee a change once fulfillment is underway.

If an address problem causes a parcel to be returned, we will contact you about next steps and disclose any agreed reshipping charge before sending it again. We do not apply an automatic undisclosed handling fee.

Damaged, incorrect, or incomplete orders

Please inspect your order promptly. Report transit damage, an incorrect item, missing contents, or a material listing discrepancy within 30 calendar days after delivery. Include your order number, an explanation, and photographs of the item and packaging where possible.

Retain the item and original shipping materials while the issue is reviewed. Do not return anything without authorization. See our Refund Policy for resolutions and return-postage arrangements.

Delayed or missing parcels

Carrier delivery estimates can change because of weather, holidays, or other delays. If your order has not arrived, contact us after its estimated delivery date and within 30 calendar days after that date. If no estimate was supplied, contact us as soon as the shipment appears overdue.

If tracking says delivered but you cannot find the parcel, check with household members and the carrier, then contact us promptly. We will review the tracking and available evidence with you. Delivery to a carrier alone does not end our responsibility to help resolve a missing or damaged order.

Where an order is confirmed lost before delivery, we will arrange a refund or a replacement you agree to, subject to availability. These reporting windows do not limit rights provided by law; authenticity concerns follow our Authenticity Standards.

Sending a collection or bulk to Cardboard Archive

Wait for written approval and shipping instructions before sending anything. Seller shipments use the address and reference supplied in the approval email.

Sellers normally pay inbound Pokémon or Magic bulk postage. Any CA-provided label will state whether its cost is covered or deducted from payment. Other collections, insurance arrangements, and any return-shipping costs are agreed individually before shipment.

Start with packing and shipping your collection. Our full seller guidance explains preparation, assessment, and costs.